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Success Story Friday: Harriett

July 30, 2010

Getting laid off was painful, Harriett says, but not as painful as it could have been. She knew where to go for help: Goodwill’s Gaston County Job Connection.

“I never thought it would be me,” she says about losing her job with Citi Financial in Shelby. “I was really upset. I just sat there and cried. I loved my job.”

The job search started that afternoon.  A week later, the Gastonia resident was visiting the Job Connection.

Computer class: check.

Resume help: check.

Job leads: check.

But what really made a difference for Harriett was something you won’t find on any brochure—a confidence boost.

“Goodwill helped me build my confidence. I never had been laid off or fired before,” she says. “Here I was at 51 looking for a job. “

Within five months, Harriett was back to work. She was hired by a healthcare company to work full time at a Charlotte call center. The job helps her support her husband of 27 years, who can only work part time because of a disability, along with her 24-year-old daughter, Brynn.

Harriett takes 50 to 75 calls a day, helping people with their health coverage. She says the best compliment is getting a call from someone who had insisted on only talking to her.

“I have always been a people person. It’s very satisfying to know you are helping someone,” she says, adding that she will always keep Goodwill close to her heart and refer others who need employment assistance. “I think Goodwill is a lifeline.”

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